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VOICES Center of Excellence for Community Resilience


Acts of terrorism, mass violence or natural disasters seem to occur are occurring more frequently, both here in the United States and abroad. The notion of "it can't happen here" is fading as random traumatic events occur in both small and large communities, requiring an immediate response.
Support systems remain primarily focused on short-term needs, and VOICES longstanding expertise in working with victims' families, survivors, and responders, as well as our research findings, indicate a need for consistent long-term support. Communities that wish to implement a long-term treatment model are often unsure where to begin. This is the gap we are addressing.
Through support from the Robert Wood Johnson Foundation, VOICES launched its Center of Excellence for Community Resilience in 2014. The work of VOICES Center of Excellence focuses on three primary areas: research, curriculum building/education and consulting advice and counsel.
The Center works collaboratively with our public and private partners to share lessons learned and best practices in preparing for and responding to traumatic events. Our initiatives include:
  • VOICES COVID-19 Response. Expanding our programs to provide support and build community resilience by offering support services, access to resources and mental health care, and relevant information such as VOICES COVID-19 Tip Sheets.
  • VOICES Tip Sheets: Promoting Healing and Community Resilience in the Aftermath of Mass Violence, Voices of September 11th (VOICES) Tip Sheets provide specific, timely guidance for victims’ families, survivors, first responders and health care practitioners. Information is also available on mental health considerations, talking with children as well as interacting with the media. In the aftermath of an act of mass violence or tragedy where there is loss of life and/or injury, those impacted are often in shock and uncertain about how to access critical information, resources and support. VOICES Tip Sheets provide a pathway for those directly or indirectly impacted, to promote healing and resilience.
  • Canadian Community Response Program: Recommendations on a Framework for Community Stakeholders in Preparing For, Responding To, and Recovering From Acts of Mass Victimization, VOICES is honored to have been awarded a third grant by the Canadian government, on behalf of Public Safety Canada, to develop recommendations for a framework for a potential Canadian response program. Recommendations will draw upon VOICES expertise in providing short and long-term support services needed by those impacted by the terrorist attacks on September 11, 2001, as well as extensive research conducted following other acts of terrorism and mass violence.
  • Preparing for After, an online resource kit based on interviews conducted with service providers who responded to 9/11, the Oklahoma City bombing, and the shootings at Virginia Tech, Northern Illinois University and in Tucson, Arizona.
  • VOICES of Experience: Helping Communities Heal after Traumatic Events, a two-day training for community stakeholders for how to prepare for and respond to traumatic events, taking into consideration the long-term support the community will require. Contact our office to schedule an appointment: 203-966-3911
  • Kanishka Research Project: Voices of September 11th recently completed a research project entitled, "Investigating the Long-Term Impact of Bereavement due to Terrorism: Factors that Contribute to Trauma, Grief, Growth and Resilience." The project was conducted in partnership with the Center for the Study of Traumatic Stress at the Uniformed Services University and the Canadian Resource Centre for Victims of Crime.  

VOICES Provides Support Services

VOICES Staff Provides Support Services Including: Assessments, Support Groups, Referrals, Commemorative Events, Workshops.

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